Tokay delivers expert, always-on customer support for TikTok Shops and video game companies. Let your team focus on building — we'll keep your customers happy.
What We Offer
From first contact to full resolution, Tokay handles every customer interaction with care and expertise.
Handle order queries, returns, refunds, and seller communications across your TikTok Shop — keeping your ratings high and your customers coming back.
Dedicated agents who speak the language of gamers — resolving in-game issues, billing disputes, account problems, and community moderation at scale.
Real-time support across chat, DMs, and in-app messaging channels — wherever your customers reach out.
Managed inboxes with fast turnaround, professional tone, and consistent brand voice across every response.
Evening, weekend and holiday cover so your customers never hit a dead end, no matter the time zone.
Regular performance reports, ticket trend analysis, and actionable insights to help you improve your product and customer experience.
Why Tokay
We're not a generic call centre. Tokay was built specifically for brands in the TikTok commerce and gaming space — meaning our agents already understand your world before day one.
Our team live and breathe TikTok culture and gaming — no onboarding gap.
Ramp up during launches, sales events or virality spikes — and scale back down just as fast.
We take the time to learn how you communicate — customers won't know we're not in-house.
Headquartered in Maidenhead, UK — GDPR-compliant and fully accountable.
Outsourcing our TikTok Shop support to a team that actually understands the platform made all the difference.
— A happy Tokay clientOur Focus
Supporting sellers and buyers across the fastest-growing social commerce platform in the world.
From indie studios to live-service titles — player support, moderation and technical triage handled by real gamers.
Get in Touch
Tell us about your business and we'll come back to you quickly with a tailored proposal. No commitment required.